Reference

How s99sl Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process deposits through DANA, OVO, or GoPay, and keep your account secure.

Encrypted account dataDANA, OVO, GoPay wallet privacyNo third-party data salesRight to access your dataContact us to update records

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What We Collect and Why We Hold It

s99sl Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, contact details, and account credentials when you register. When you link a payment method — DANA, OVO, or GoPay — we store the e-wallet reference needed to process your transaction, not your full wallet credentials. Device identifiers and session data are logged

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to detect unusual login attempts and protect your account from unauthorised access. We do not sell, rent, or trade your personal data to third parties for marketing purposes. Data retention follows the period needed to fulfil our service obligations and comply with applicable law; once that
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period ends, records are removed from active systems. Your IP address and device type may be collected automatically when you connect from any region, including Palembang or anywhere else in Indonesia. Availability of our service and the scope of data processing depend on local law and
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eligible regions. You have the right to request a copy of the data we hold on you, ask us to correct inaccurate details, or request deletion where no legal retention obligation applies. Submit any such request through the support contact listed on this page and we
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will respond within the timeframe required under applicable rules.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold, correct a detail, or request removal of your account information, our support team handles privacy requests directly. Reach us through live chat, email, or your account message centre — we route privacy queries to the right team so you get a clear, specific response rather than a generic reply.

Team online

Live Chat

Start a live chat session from inside your account dashboard. Describe your privacy request and our team will confirm receipt and next steps within that session.

Email Support

Send your data request or correction query to our support email. Include your registered account details so we can verify your identity before actioning the request.

Account Message Centre

Log in, navigate to your account settings, and use the message centre to submit a privacy query. All messages are timestamped and tracked for follow-up.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply SSL encryption to every connection between your device and our servers, so data moving through your DANA, OVO, or GoPay transaction is protected in transit. Account passwords are hashed — we cannot read them in plain text and we never store your e-wallet PIN. We use cookies to keep your session active and to remember your language and display preferences; you can adjust cookie behaviour through your browser settings without losing your account access.

SSL Encryption

Every page and transaction on s99sl runs over SSL. Your login credentials and payment references are encrypted end-to-end, from your mobile device to our servers.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your settings. No third-party advertising cookies are placed without your acknowledgement.

Account Security Steps

Login attempts trigger an OTP sent to your registered number. Three failed attempts lock the session temporarily, protecting your account from brute-force access.

Data Retention Periods

We keep transaction records for the period required by applicable law. After that window closes, your data is removed from active databases and is no longer accessible.

Common Questions About Your Privacy on s99sl

These are the questions we hear most often about data, cookies, account access, and your rights under our privacy policy. If your question is not covered here, reach us through live chat or the account message centre.

We collect your name, email address, phone number, and the e-wallet reference you use for DANA, OVO, or GoPay deposits. We do not store your full wallet credentials or PIN.

We do not sell or rent your personal data. We share data only with payment processors needed to run your DANA, OVO, or GoPay transaction, and only what is strictly necessary.

Submit a data access request through live chat or the account message centre. Verify your identity with your registered contact details and we will send your data summary.

Yes. Where no legal retention obligation applies, we will delete your personal data upon a verified request. Some transaction records may be retained as required by applicable law.

We use session and preference cookies to keep your account active and remember your display settings. You can disable non-essential cookies in your browser without losing account access.

All payment references are transmitted over SSL and stored encrypted. We hold only the reference needed to match your deposit to your account, not your wallet login or PIN.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoFAQ

How s99sl Handles Your Personal Information

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Message Centre

How We Protect and Manage Your Account Data

SSL Encryption

Cookie Policy

Account Security Steps

Data Retention Periods

Common Questions About Your Privacy on s99sl

01 What personal data does s99sl collect when I open an account?

02 Does s99sl share my data with other companies?

03 How can I request a copy of the data s99sl holds on me?

04 Can I ask s99sl to delete my account data?

05 How does s99sl use cookies, and can I turn them off?

06 Is my payment data safe when I deposit via DANA, OVO, or GoPay?

Privacy Policy

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